Shipping policy

Last updated: 26th October 2026

Thank you for shopping with Fyma Cart. This policy explains how we ship your orders across India, how long it takes, and what to do if something goes wrong.

1. Where we deliver

We currently ship to most serviceable PIN codes across India. We do not offer international shipping at this time. Enter your PIN code at checkout to check if we deliver to you. Some remote locations may not be serviceable by our courier partners.

2. Order processing time

• Orders are processed within 1–2 business days after payment is confirmed (or after COD verification).
• Business days are Monday to Saturday, excluding public holidays.
• Orders placed after 6:00 PM IST or on Sundays and holidays are processed on the next business day.
• During sales, festivals (such as Diwali) and high-demand periods, processing may take 1–2 extra days.

3. Estimated delivery time

After dispatch, delivery typically takes:

These are estimates, not guarantees. Delays can happen due to weather, strikes, local restrictions, festivals or courier issues. Your total time from order to delivery is the processing time plus the delivery time.

4. Shipping charges

• Orders above ₹500: Free shipping
• Orders below ₹500: ₹70 flat shipping fee

The final shipping charge is always shown at checkout before you pay. We do not add hidden charges.

5. Payment methods and Cash on Delivery (COD)

We accept UPI, debit/credit cards, net banking, wallets and Cash on Delivery.

For COD orders:

• We may contact you by phone, SMS or WhatsApp to confirm your order before dispatch. Please reply promptly. Unconfirmed orders may be cancelled.
• Please keep the exact amount ready at delivery.
• If a COD order is refused or the customer is unreachable on repeated attempts, the shipment is returned to us. We may restrict COD, or require prepayment, on future orders from that customer or address.
• COD may not be available for all PIN codes or order values.

6. Order tracking

Once your order ships, we’ll send the courier name and tracking link by SMS, WhatsApp and/or email within 24–48 hours of dispatch. You can also track your order at tracking page link on the SMS, Whatsapp and/or email.

Please allow up to 24 hours after receiving the link for tracking details to update.

7. Delivery attempts and incorrect addresses

• Couriers usually make up to 2–3 delivery attempts. Please keep your phone reachable.
• Please double-check your address, PIN code and phone number at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete details.
• If a shipment is returned to us because of a wrong address or an unreachable customer, you may be charged the reshipping fee to send it again.
• Our couriers cannot always deliver to certain locations such as restricted campuses or gated areas. In that case we may ask for an alternate address.

8. Damaged, missing or wrong items

Please check your package at the time of delivery. If it looks tampered with or damaged, please tell the delivery person right away.

If you receive a damaged, defective or incorrect item, contact us within 24 hours of delivery at our WhatsApp number: +91 8590838680 with:

• Your order number
• Clear photos of the product and the packaging
• A short unboxing video (strongly recommended)

We’ll review it and arrange a replacement or refund as per our Return & Refund Policy.

9. Lost or delayed shipments

If your order hasn’t arrived within 10 business days of dispatch, or tracking has not updated for 5+ days, contact us with your order number. We’ll raise the issue with the courier and either re-send your order or refund you if the shipment is confirmed lost.

10. Multiple items and split shipments

If you order multiple items, they may ship from different warehouses or arrive in separate packages and on different dates. You won’t be charged extra shipping for split shipments. You’ll receive tracking details for each package.

11. Order cancellations

You can cancel an order only before it has been shipped. Contact us immediately with your order number. Once an order has shipped, it can’t be cancelled, but you may be able to return it as per our Return & Refund Policy.

12. Events beyond our control

We are not liable for delays or failures in delivery caused by events outside our control, including natural disasters, severe weather, strikes, lockdowns, government restrictions, courier network disruptions, or technical failures.

13. Contact us

For questions about shipping, reach us at:

Email: fymacart@gmail.com
Phone / WhatsApp: +91 85908 38680
Hours: Monday to Saturday, 08:00 AM to 6:00 PM IST
Address: Fyma Cart, Chaleppally, Aluva, Ernakulam, India.