Return & Refund Policy

Last updated: 26th October 2026

At Fyma Cart, we want you to be happy with your purchase. If something isn’t right, this policy explains how returns, replacements and refunds work.

1. Return window

You can request a return or replacement within 24 hours of delivery.

If you received a damaged, defective or wrong item, you must contact us within 24 hours of delivery so we can resolve it quickly. This matches our Shipping Policy.

2. Eligible for return or replacement

We accept a return or replacement request if:

• The item arrived damaged or defective
• You received the wrong item or the wrong variant (colour, size, etc.)
• Parts or accessories are missing from the box
• The item is significantly different from its description on our website

3. Not eligible for return

We cannot accept returns for:

• Change of mind or “no longer needed” requests
• Items that have been used, washed, altered or damaged after delivery
• Damage caused by misuse, wrong handling or normal wear and tear
• Items returned without original packaging, tags, accessories or free gifts
• Hygiene-sensitive or personal-care items, if opened or used
• Customised or personalised products, unless defective
• Items bought on special clearance or “final sale” offers
• Requests made after the return window has closed

4. How to request a return or replacement

1. Contact us within the time limit at fymacart@gmail.com or our WhatsApp number: +91 85908 38680, with:
   • Your order number
   • The reason for the request
   • Clear photos of the product, packaging and the shipping label
   • A short unboxing video (strongly recommended for damaged, defective or missing items, and in some cases required)
2. We’ll review your request within 2 business days and reply with approval or a request for more information.
3. If approved, we’ll arrange a reverse pickup from your address where the courier services your PIN code. If pickup isn’t available, we’ll tell you how to send the item back.
4. Do not ship the item back without our approval. Returns sent without approval may not be accepted or refunded.

5. Return shipping costs

• Our mistake (damaged, defective, wrong or missing item): we pay for return pickup and for sending the replacement.
• Other approved returns (if you offer them): the customer bears the return shipping cost, which may be deducted from the refund.

6. Inspection of returned items

When we receive the item, we’ll inspect it within 2–3 business days. If it meets the conditions above, we’ll approve your refund or send your replacement. If it doesn’t (for example, the item is used or damaged by the customer), we may reject the request and send the item back to you, and the shipping fee for that may be charged to you.

7. Replacements

If the item is defective or wrong, we’ll send a replacement of the same product, subject to stock. If the same product is not available, we’ll offer a refund or a similar product of your choice.

8. Refunds

Refund mode:

Refund timeline:

• After approval, we initiate the refund within 2–3 business days.
• Banks and payment providers may then take 5–7 business days to show the credit in your account.
• Please contact your bank if you don’t see the refund after this time, and then contact us with your order number.

What is refunded:

• The product price you paid.
• Shipping fees are refunded only if the return is due to our error (damaged, defective, wrong or missing item). The COD handling fee, if any, is non-refundable.

9. Refused or undelivered orders

• If you refuse delivery of a COD order or are repeatedly unreachable, the order is returned to us and no payment is collected. We may restrict COD, or require prepayment, on future orders.
• If a prepaid order is refused or returned to us as undelivered, we’ll refund the amount after the shipment is received back and deduct the shipping charges (forward and return) [edit to your policy].
• If your order is lost in transit, we’ll resend it or refund you in full, as described in our Shipping Policy.

10. Order cancellation

You can cancel before your order ships by contacting us immediately with your order number. Prepaid orders cancelled before dispatch are refunded in full to the original payment method within 5–7 business days. After dispatch, an order can’t be cancelled, but you may use the return process if it qualifies.

11. Exchanges

We do not currently offer direct exchanges. If you need a different product or variant, please return the original item (if eligible) and place a new order.

12. Late or missing refunds

If you haven’t received a refund after the timeline above:

1. Check your bank account or payment app again.
2. Contact your bank, because processing can take time.
3. If you still haven’t received it, email us at fymacart@gmail.com with your order number.

13. Contact us

Email: fymacart@gmail.com
Phone / WhatsApp: [+91 8590838680
Hours: Monday to Saturday, 08:00 AM to 6:00 PM IST
Address: Fyma Cart, Chaleppally, Aluva, Ernakulam, Kerala, India

We acknowledge complaints within 24 hours and aim to resolve them within one month.